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Evidence Guide: SITHGAM023 - Attend gaming machines

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITHGAM023 - Attend gaming machines

What evidence can you provide to prove your understanding of each of the following citeria?

Advise customers on gaming activities.

  1. Advise customers on gaming activities and features of games according to relevant rules and regulations.
  2. Explain machine operations to customers as required.
  3. Display gaming information in suitable locations.
  4. Respond to customer queries, requests and complaints according to organisational standards.
Advise customers on gaming activities and features of games according to relevant rules and regulations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain machine operations to customers as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Display gaming information in suitable locations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to customer queries, requests and complaints according to organisational standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain gaming machines.

  1. Clear and refill machines according to government, industry and organisational regulations.
  2. Identify machine faults promptly and correctly.
  3. Make simple machine repairs with minimum disruption to players, and according to manufacturer instructions, work health and safety (WHS) procedures and practices, and to the level authorised by legislation and organisational practices.
  4. Identify, mark and report unserviceable machines promptly.
Clear and refill machines according to government, industry and organisational regulations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify machine faults promptly and correctly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make simple machine repairs with minimum disruption to players, and according to manufacturer instructions, work health and safety (WHS) procedures and practices, and to the level authorised by legislation and organisational practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, mark and report unserviceable machines promptly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor security of gaming areas.

  1. Observe players and onlookers, noting and reporting unusual practices and behaviours.
  2. Carry out machine security checks.
  3. Identify and respond to breakdowns in security or safety functions according to scope of responsibility, organisational procedures, and work health and safety requirements.
  4. Keep payout and gaming machine record books and keys secure.
  5. Identify where appropriate and follow barring procedures according to organisational policy.
Observe players and onlookers, noting and reporting unusual practices and behaviours.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out machine security checks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and respond to breakdowns in security or safety functions according to scope of responsibility, organisational procedures, and work health and safety requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Keep payout and gaming machine record books and keys secure.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify where appropriate and follow barring procedures according to organisational policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make gaming machine payouts.

  1. Verify payouts according to organisational procedures.
  2. Complete payout according to organisational procedures.
  3. Check the identification and age of players as required, prior to payouts.
  4. Identify situations where payouts should be refused and refer player to the appropriate person.
  5. Pay winnings to the player and witness player according to organisational procedures.
  6. Validate machines and return them to service promptly where appropriate.
  7. Complete payout summaries or issue payout vouchers and balance with cash, float and machine readings according to organisational procedures.
  8. Resolve or escalate payout disputes where required and according to organisational procedures and customer service standards.
Verify payouts according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete payout according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check the identification and age of players as required, prior to payouts.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify situations where payouts should be refused and refer player to the appropriate person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pay winnings to the player and witness player according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate machines and return them to service promptly where appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete payout summaries or issue payout vouchers and balance with cash, float and machine readings according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve or escalate payout disputes where required and according to organisational procedures and customer service standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operate and maintain coin dispensing equipment.

  1. Operate coin dispensing equipment according to manufacturer instructions.
  2. Identify and respond to equipment faults according to individual scope of responsibility.
  3. Dispense, receive and weigh coins according to industry and organisational procedures.
  4. Handle cash according to organisational security procedures.
Operate coin dispensing equipment according to manufacturer instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and respond to equipment faults according to individual scope of responsibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Dispense, receive and weigh coins according to industry and organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle cash according to organisational security procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge